Set your business far ahead of your Competitors with Click N Talk Customer Service!

Customer Service is crucial. Your customer’s experience defines your business in the market. According to Zendesk Customer Service Report (2022), 61% of customers will go to the competitor after one bad experience. Make sure your Customer Service is well-built, as they will be your business’ compass to move forward. Good Customer Service also sets your business far from your competitors and attracts more potential customers.

With Click N Talk Customer Service, it’s not just solving a problem, but building strong relationships and giving satisfaction to your customers. A happy customer means success to your business. Invest in our highly-skilled Customer Service Representatives to ensure your customers’ concerns will be heard, and give them support, resolution, and satisfaction.

How Click N Talk delivers the best Customer Service?

Training is prioritized

Click N Talk acknowledges the importance of Customer Service. Our representatives are well-trained, and clients can further train them if they want. We invest in training to expand education, give our agents more empathy, and empower them.

Each Customer Service experience is personalized

Click N Talk values your customer. We give genuine support to their concerns. Click N Talk agents don’t just follow templates and reply in monotone. We utilize the information about the customers to understand them more, provide a personalized approach to build a strong relationship, and give them a better experience.

Integrate Systems

Click N Talk agents are skilled in Customer Relationship Management (CRM) systems. We make use of the essential features of CRM tools to integrate different platforms to manage and monitor them all at once, including the customers’ information and data. Through this, we can give more personalized resolutions to customers’ issues.

Abilities of Click N Talk Customer Service Representatives that your business need

Empathetic

It’s not just mirroring someone’s language or tone, but also being able to identify their mood according to their voice. Click N Talk makes sure that the customers will feel their genuineness through our agents’ voices, and ensure that they will be handled calmly.

Active Listeners

Not just merely listening to customers’ concerns, but actively listening to them. Irate customers may not be able to take in the solution because of frustration, but our agents make sure that they will be heard and understood. Our agents ensure first that they and the customer are on the same page.

The Ability to have Clear Communication

Communication entails more than just listening and speaking; it also necessitates comprehension. A company’s Customer Service is constantly inundated with messages and phone calls from customers. To handle them with care, Click N Talk agents set customer expectations for hold time and, of course, meet them. Customers will feel important and will trust your company if you follow through on what your Customer Service representative said.

Interpersonal Skills

Click N Talk agents do not copy and paste. Our agents do not respond robotically to customers who need to be heard. We personalize the messages by using our voice and a genuine approach that reflects your company’s philosophy. We can use this to create genuine, human-like connections with your customers.

Attention to Detail

Click N Talk agents do not read or listen and then jump to conclusions. We undergo lots of training to deeply understand how different customers communicate. We are skilled enough to read different cues from the customers and use them to tailor their approach to them.

Attentive

You cannot afford to lose a lot of customers just because your agents made a mistake online, right? One wrong move and they will jump to your competitors. Click N Talk agents do not jump to respond quickly and give solutions. Instead, we connect initially to inform a holding time and come back to address the customer’s concern in a precise and polite way. Click N Talk agents always move with great caution in their responses to maintain your company’s reputation and give satisfaction to your customers.

Collaboration Skills

Click N Talk agents work closely with each other. We have built strong communication within the team and collaborating will never be an issue. Answering your customer’s inquiries involves working with others. If your marketing agent manages your social media, they also stay connected to your Customer Service representative to collaborate about the customers’ concerns sent to your inbox. With Click N Talk, we ensure you the best Customer Service.

How to hire my Click N Talk Customer Service Representative?

  1. Contact Us through any platform, and you will receive a call to confirm that you need a virtual assistant for Customer Service.
  2. Join an interview with our agents and choose the one that fits your standards.

Why is Click N Talk the finest in this business?

  • Agents are all well-trained, experienced, and highly-skilled
  • Follows a professionally written script for contacting your prospects, at the same time, initiative to adapt to any situation
  • Integrates from various lead sources
  • Live interview with agents
  • Integrates from various lead sources
  • Data protection and quality control
  • Excellent work proficiency